Issue and Grievance Management (IGM)

Managing Issue and Grievance on the network is critical to establish trust with consumers and stakeholders. With its unbundled architecture, seamless response and resolution of complaints can be a challenge and to solve that ONDC Network has developed a specification for 'Issue and Grievance Framework(IGM)' . The understanding of the framework is critical and to establish a common understanding, ONDC - in its role as network enabler, is publishing a guidance document to give a comprehensive view covering business and technical aspects of IGM

Download IGM Guidance Document