Issue and Grievance Management (IGM)
Managing Issue and Grievance on the network is critical to establish trust with consumers and stakeholders. With its unbundled architecture, seamless response and resolution of complaints can be a challenge and to solve that ONDC Network has developed a specification for 'Issue and Grievance Framework' . The understanding of the framework is critical and to establish a common understanding ONDC - in its role as network enabler - is publishing a document to give a business view of the framework incorporated into the MVP as of August 2023.
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