Managing Issue and Grievance on the network is critical to establish trust with consumers and stakeholders. With its unbundled architecture, seamless response and resolution of complaints can be a challenge and to solve that ONDC Network has developed a specification for 'Issue and Grievance Framework(IGM)' . The understanding of the framework is critical and to establish a common understanding, ONDC - in its role as network enabler, is publishing a guidance document to give a comprehensive view covering business and technical aspects of IGM